FREQUENTLY ASKED QUESTIONS:

What is the fastest way to order?
Order form or email. You may call, but we prefer that you use the order form. We will confirm your order by return email with an invoice attached.

Is there a minimum order?
No, you can order any number of ribbons. The $6 fee covers processing, shipping and tracking for any order--from smallest to largest.

Must I use your order form?
No, you can send an email with your school name, mailing delivery address, phone number and list of ribbons you would like.

How should we pay for the order?
We extend automatic credit to schools and PTA organizations.
We will email an invoice and also send one with your ribbon order.

How quickly can we get ribbons?
Pre-printed ribbons will normally be sent out next business day. We track all packages.
First Class Mail is $6; Priority Mail is $9; Express Mail is $20-$40.

Priority Mail will normally deliver in 2-3 days nationwide.
Express Mail will normally deliver within 1-2 days.

You may request guaranteed next day delivery by FedEx or UPS--this normally costs from $40-$60 and requires a confirmation from you prior to shipping.

Can we get the ribbons customized with our school or PTA name?
Yes, this will take an additional 5 to 7 work days if we don't already have your name plate. A printing plate is a one-time cost of $20 and takes a week to obtain. Once we have a plate for your school your order can be processed within two days. The custom printing set-up cost is $5.00 for the first ribbon type and $3.00 for each additional ribbon type; this fee is waived for orders over $100.

Can we change ribbon colors?
Yes, the set-up fee will cover any custom changes.

Can we add our logo or other image?
Yes, we can have a printing plate made of a high resolution black/white image for an additional $10 if ordered with your nameplate.
Images sometimes require adjustment by our artist; we will advise you if this is required and detail any additional cost prior to proceeding.

Please call Ladd at 360-265-1733 if you have further questions. Thank you.


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